FAQ

How do I contact Customer Service?
If you need assistance with your order please feel free to email us at: cs@mafia.com or call MAFIA Customer Service at 1-888-000-0000. (Email Note: Please allow 24 to 48 hours to respond to your email. When sending an email, please make sure you are emailing from the address on your MAFIA account or we might not be unable to assist in a timely manner.)
 
What form of payment do you accept?
We accept payment through all major credit cards and PayPal.

This website features state-of-the-art security systems to encrypt and protect your payment details, and provide security of all transactions.


Can I combine multiple orders or add additional items to my order once it has been placed?
Unfortunately, we are unable to combine multiple orders or add additional items to an order once it has been placed. We are only able to cancel orders and/or cancel selected item(s) before the order has shipped. Once an order is canceled, it may take up to 24 hours before you are able to place a new order for the same items. Please note, if you cancel your order, you run the risk that your selected merchandise will be out of stock.
 
 
Q:How do I cancel my order?
To cancel your order online, log in to My Account and click on the Order Number that has items you want to cancel. Check the items in your order you'd like to cancel then click 'Cancel Checked Items'. If your order was eligible for cancellation, the next screen will say: "Thanks! Your cancellation request has been successfully processed!"

Do you have a guest checkout?

We do not currently have a guest checkout option. Please create an account to checkout.
 
How do I track my order?
You will receive an email containing the tracking number and a link to track your order as soon as it is shipped.


What are your shipping options and costs?
You can select your preferred delivery method at check out
 
Standard Shipping, delivery in 3-6 working days $9.95
Priority Shipping, Delivery in 2-3 working days $17.95
Next Day Shipping, delivery next working day if order is placed before 2 pm PST $25.95

Orders take 1 to 3 days to process, and delivery times are estimated from the day of shipping.

Do you offer international shipping?

At this time orders may only be shipped to United States and Territories.

 What if I received a damaged, defective or wrong item?

Should you receive a damaged, defective, or the wrong item(s), please call us at 1-888-000-000 or email us at cs@mafia.com before you start the return process so we can help make it right.

What is your return policy?

A.Before requesting a return, please make sure the products comply with all the following conditions, in accordance with our terms of purchase:

  • The products must be in their unused, original condition, with all tags, including but not limited to, security tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted). Any item returned without the original tags attached or damaged tags may not qualify for a refund.
  • The return must be requested within 21 days from the delivery of the order.
  • The products must be shipped back via our provided courier.

How long does it take to process a refund?

It can take around two weeks for your return package to reach us and be processed by our returns team. You will be notified by email once your refund has been applied.

The refund will be applied to the credit card or other method of payment initially used to make the purchase. Please note that depending on your financial institution, it may take an additional 2-10 business days after your credit is applied for it to be reflected on your statement if you used a credit card

What is the shipping cost to return an item?

Return shipping is free. To request a return please email us at cs@mafia.com, and we will email you a prepaid return label.

Do you ship to PO boxes or Military APO/FPO addresses?Shipments can be sent to both, PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses. Expedited shipping is not available to these address types.

Are the shipping time-frames listed on your website guaranteed?

Yes. We strive to fulfill all of the orders that we process within the quoted time-frames. However, we accept no responsibility for packages that do not arrive within a stated time-frame due to extreme weather conditions or a force majeure.

What are the benefits of registering for My Account?

With My Account, you have access to a series of exclusive services for an enhanced shopping experience:

  • Sign up for the Newsletter.
  • Save various billing and shipping addresses to speed up the ordering process.
  • Store credit card information to speed up checkout.
  • Archive order history, track order status and easily request returns
  • Create a personalized wish list of your favorite items and share it.

How do I recover password for My Account?

In all sections where you can log in, you can access a “Forgot password” link to receive an email with a link to create a new password.

Do you sell Gift Cards?

Yes. We offer e-Gift Cards for any amount between $50-$500. Mafia.com e-Gift Cards never expire and carry no fees. Visit the e-Gift Cards Order Page: https://www.mafia.com/egiftcard to begin your purchase and send the gift of unique style.

MAFIA e-Gift Cards are only available for immediate delivery to the recipient via email and only one e-Gift Card per order. Note that when you purchase an e-Gift Card with other items, you will receive two separate order confirmations. Coupons may not be used to purchase e-Gift Cards and e-Gift Cards may not be used to purchase e-Gift Cards. To obtain your balance on a mafia.com e-Gift Cards, please call the MAFIA Customer Service Line at 1-888-000-000 or view it on you’re My Account Page under Your Primary Account Information.